Within 48 hours
Cancellations, reductions or significant changes made within 48 hours of your appointment are treated as a late cancellation. (This includes choosing a shorter or lower-priced service on arrival.)
The original booking price may still apply to cover reserved staff time, appointment time we are unable to refill, prepared or wasted products, equipment and associated operating costs.
Late Arrivals
Arriving late does not change the service originally booked or its price.
Where possible, we will adapt your treatment to the time remaining. However, we cannot extend your appointment into another guest's time.
If there is insufficient time to safely or appropriately perform the booked service, it may need to be shortened, adapted or cancelled and our 48-hour cancellation policy will apply
"No-Shows"
A no-show is treated as a late cancellation.
Guests with more than two no-shows within a 12-month period will be required to pay in full as a non-refundable deposit in advance to secure future appointments, subject to our booking and cancellation terms.
Reserved time matters to a small business. Thank you for respecting yours.
Gift Cards & Purchases
Whether you're purchasing a gift for someone special or treating yourself, we want the process to be simple and transparent. Please familiarise yourself with our gift card and product purchase policies.
Gift Cards
Valid For 1 year
YDS Gift Vouchers are valid for 12 months from the date of purchase.
We maintain careful records of voucher purchases to protect surprise gifts, assist with lost or misplaced vouchers and confirm purchase details where possible.
Expiry Dates
Our prices and operating costs change over time. As a small business, we cannot indefinitely honour services purchased at historic prices.
Gift Vouchers must be redeemed within their stated validity period and cannot normally be accepted after their expiry date.
Guests are responsible for checking their expiry date and arranging their appointment in sufficient time.
Please Book Early
We strongly recommend booking well in advance of your voucher's expiry date. Appointment availability cannot be guaranteed at short notice, and limited availability does not automatically extend a voucher's validity.
If your voucher is lost, misplaced or approaching its expiry date, please contact us as soon as possible.
Exceptional Circumstances
Any exemptions, extensions or goodwill gestures are offered solely at the discretion of the owner.
If you believe exceptional circumstances have prevented you from redeeming your voucher within its validity period, please contact us to discuss this. Any consideration does not guarantee an extension or other remedy.
Product Purchases
Products purchased in person are non-refundable and non-exchangeable for change of mind, particularly where hygiene or product integrity prevents them from being resold.
This does not affect your statutory rights. If a product is faulty, damaged, incorrectly supplied or not as described, please contact us so we can assist.
"No-Shows"
A no-show is treated as a late cancellation.
Guests with more than two no-shows within a 12-month period will be required to pay in full as a non-refundable deposit in advance to secure future appointments, subject to our booking and cancellation terms.
Reserved time matters to a small business. Thank you for respecting yours.
Younger Guests
Children and young people are very welcome at Younger Day Spa.
Under 16's
All guests under 16 must be accompanied by a parent, guardian or Designated adult at all times. This accompanying adult remains responsible for the young guest throughout their visit.
Our team cannot provide childcare or personal care and will not: accompany children to the bathroom, assist with toileting, help with dressing or undressing, supervise children without a responsible adult, Or perform a service without the adult present.
Guests under 16 are not permitted to use the Jacuzzi baths.
Children’s treatments are designed as fun and pampering experiences. They should be considered entertainment rather than medical, therapeutic or corrective treatments, and individual results or reactions cannot be guaranteed. Parents and caregivers are responsible for informing us of any allergies, sensitivities, medical conditions or previous reactions before treatment.
younger Day Spa ltd. does not accept Liability or Responsibility for any adverser Reactions due to undisclosed or previously unknown Allergies and/or Sensitivities.
Children's Parties
Children’s parties are subject to additional terms, supervision requirements and safety conditions. A comprehensive party agreement must be completed and Signed by the responsible adult before the booking can be confirmed.
The responsible adult remains accountable for the supervision, behaviour and wellbeing of all children in their care throughout the event.
Product Purchases
Products purchased in person are non-refundable and non-exchangeable for change of mind, particularly where hygiene or product integrity prevents them from being resold.
This does not affect your statutory rights. If a product is faulty, damaged, incorrectly supplied or not as described, please contact us so we can assist.
"No-Shows"
A no-show is treated as a late cancellation.
Guests with more than two no-shows within a 12-month period will be required to pay in full as a non-refundable deposit in advance to secure future appointments, subject to our booking and cancellation terms.
Reserved time matters to a small business. Thank you for respecting yours.
Consultations & Treatment Safety
Your safety and wellbeing are our priority. All treatments require a completed consultation form and appropriate consent before your service can begin.
Contraindications
Guests are responsible for providing complete and accurate information about any medical conditions, medications, allergies, sensitivities, pregnancy, recent procedures or previous reactions that may affect their treatment.
If we identify anything that makes the booked service unsuitable, we may adapt the treatment, recommend an alternative, reschedule or decline to proceed. We will always make reasonable efforts to offer a suitable alternative where possible.
Our therapists reserve the right to refuse, postpone or modify any treatment where they believe it may be unsafe or inappropriate to proceed.
Where a treatment cannot be performed due to relevant information being withheld, incorrectly disclosed or not brought to our attention before the appointment, our cancellation policy may apply and a refund cannot be guaranteed.
If you are unsure whether a condition, medication or recent procedure may affect your treatment, please contact us before booking or attending.
TERMS & CONDITIONS
Before You Visit
We want every visit at Younger Day Spa to feel relaxed from beginning to end.
A little preparation helps us protect you, our team, & our facility.
Please take a moment to familiarise yourself with our guest policies before booking.
Appointments & Cancellations
Your appointment time is reserved just for you.
We understand that illness, emergencies and unexpected changes are sometimes unavoidable. However, late cancellations and no-shows have a significant impact on our small business.
For this reason, our cancellation and appointment policies are applied consistently. We sincerely appreciate your understanding and respect for the time reserved for you.
We require a minimum of 48 hours' notice to cancel, shorten, downgrade or make a significant change to a booking.
By booking an appointment, purchasing/redeeming a gift voucher or taking home a product, Younger Day Spa ltd. guests agree to the applicable policies below.